Questions and answers

For emergencies, yes. The phone line, 818-230-7171, is open 24/7 for emergencies, every day of the week. For a question that can wait, send the form or email info@yostin-restoration.com.

We work with all major insurance carriers. We document the damage with photos, moisture readings and a written scope, and we talk with your adjuster. Your policy and your carrier decide what is covered.

Yes. Yostin Water Damage and Restoration Inc holds California contractor license CSLB #1128773, which you can look up on the CSLB website, and is an IICRC Certified Firm, #70222131.

Both. We dry and clean the house, and as a licensed general contractor we also rebuild it: drywall, flooring, cabinets, bathrooms and paint. One company from the first call to the finished repair.

Our main office is at 6926 Claire Ave in Reseda, with a second office at 24000 Archwood St in West Hills. We work across Los Angeles County, centered on the San Fernando Valley.

If it is safe, shut off the water at the main and keep people away from wet ceilings and outlets. Move valuables out of the wet area and take photos of the damage for your records.

Call us and describe what you see. Most jobs involve more than one service, like a leak that caused mold. We inspect first and tell you plainly what the job needs.

Yes. Finding the source is the first step on every water job. If the water is still coming in, drying the house does not fix anything. When the cause is plumbing, we work with your plumber or bring one in.

We take moisture readings in the affected materials at the start and keep taking them while the equipment runs. The equipment comes out when the readings show the structure is dry, not after a set number of days.

That depends on your policy and the cause of the loss. We work with all major insurance carriers and give your adjuster photos, moisture readings and a written scope. Your carrier decides what is covered.

Yes. The same company that dries the house can rebuild it: drywall, flooring, cabinets, paint. You do not have to find a second contractor once the drying is done.

For the cleanup, the main difference is where the water came from. Rain through a roof is usually clean. Water that ran across the ground is often dirty and needs cleaning and disinfection as well as drying.

Often, yes. We have regraded soil that sloped toward a house and repaired drain lines so water stops coming in. Where the fix belongs to a roofer or another trade, we tell you so.

Many standard home policies treat rising flood water differently from water that comes in through a damaged roof. We work with all major insurance carriers and document the loss. Your policy decides the coverage.

Any mold growing indoors should be removed and its moisture source fixed. How big a job that is depends on how much there is and where. We look first and tell you plainly. We do not use fear to size a job.

We seal the work area with plastic containment and run air filtration so spores and dust stay inside it. Affected material is bagged inside the containment before it leaves the house.

When testing is useful, we coordinate it with an independent lab so the results do not come from the company doing the removal. Not every job needs a test, and we will say so when it does not.

Mold returns when the moisture does. That is why we look for the leak, humidity or drainage problem behind the growth and fix it, or tell you exactly who should.

Soft or cracking floors, a musty smell inside, or insulation hanging down under the house are the common signs. Many problems are only found when someone goes under and looks, which is where we start.

Air from a crawlspace moves up into the living space, so moisture and mold under the house can affect the rooms above it. Cleaning the crawlspace and fixing its moisture source deals with both.

Yes. Once the space is clean and dry, we replace wet or damaged insulation so the floor above is insulated again.

In most homes, yes, once the soot and charred material holding the odor are removed and the surfaces are cleaned and treated. Masking the smell with fragrance does not work, so we treat the source.

Fire hoses put a lot of water into a house. If it is not dried properly, it can lead to mold on top of the fire damage. Drying is part of every fire job we take on.

Yes. We are a licensed general contractor, CSLB #1128773, so the cleanup and the reconstruction can be one job with one company.

We work with all major insurance carriers and document each stage with photos and a written scope for your adjuster. Your policy decides what is covered.

A very small, contained spill on a hard floor can be cleaned with care. Anything that reached carpet, drywall or a subfloor should be handled with protective gear and proper disinfection, because the contamination goes into the material.

Sewage soaks into porous material and cannot be reliably cleaned out of it. Carpet pad, insulation and the lower part of affected drywall are usually removed. Hard surfaces like framing can be cleaned and disinfected.

It depends on your policy and on where the backup came from. We work with all major insurance carriers and document the loss for your adjuster. Your carrier makes the coverage decision.

Only a lab test can say. Homes built before the 1980s are the most likely to have it in drywall texture, popcorn ceilings, flooring or insulation. We coordinate testing before any of those materials are disturbed.

Cutting out wet drywall or pulling up old flooring can release fibers or lead dust into the house. Testing first means the material is handled correctly if it is positive.

An independent lab analyzes the samples, so the results do not come from the company doing the work. You get the results in writing.

Yes. We will look at what was removed, check the moisture readings, and give you a scope for the repair.

No. We are a licensed general contractor, CSLB #1128773, so the drying and the rebuild can be one job with one company.

Yes. Some homeowners choose a more durable floor or a different finish while the room is open. We will separate what your insurer covers from what you choose to add.