Frequently AskedQuestions

First, ensure your safety by turning off electricity and gas if safe to do so. Remove valuable items from the affected area and take photos for insurance purposes. Call us immediately at (818) 836-2210 for emergency response. The faster we can start the restoration process, the less damage will occur.

We provide 24/7 emergency response and typically arrive within 1-2 hours of your call. Our rapid response team is equipped to handle immediate water extraction and damage mitigation to prevent further property damage.

Most homeowner's insurance policies cover sudden and accidental water damage. We work directly with your insurance company to help process your claim and ensure you receive the maximum coverage available. We can also provide detailed documentation for your claim.

The timeline depends on the extent of damage. Minor water damage may take 3-5 days, while major damage could take 2-3 weeks. We provide detailed timelines after our initial assessment and keep you updated throughout the process.

Mold remediation involves safely removing mold and preventing its return. It's needed when mold is present or likely to develop due to moisture. We use specialized equipment and techniques to ensure complete removal and prevent future growth.

In many cases, yes. We work around your schedule and take measures to minimize disruption. However, for safety reasons, you may need to temporarily relocate during certain phases of mold remediation or extensive fire damage restoration.

Our team is IICRC certified, OSHA compliant, and EPA licensed. We maintain ongoing training and certifications to stay current with industry standards and best practices. All technicians undergo background checks and drug testing.

Yes, we provide free, no-obligation estimates for all restoration services. Our estimates are detailed and transparent, with no hidden fees. We can often provide estimates within 24 hours of your initial contact.

We serve Los Angeles, Santa Monica, Beverly Hills, West Hollywood, and surrounding areas. Our service area covers a 50-mile radius from our main office. Contact us to confirm service availability in your specific location.

We provide recommendations for preventing future water damage, including maintenance tips, equipment upgrades, and structural improvements. We also offer ongoing monitoring services and can install moisture detection systems.

Choose a company with proper certifications, insurance, 24/7 availability, and local references. Look for transparent pricing, clear communication, and a proven track record. We're proud to meet all these criteria and more.

Yes, we work with all major insurance companies and can help you navigate the claims process. We have established relationships with most insurers and can often expedite the approval process for your restoration work.

We use professional-grade equipment including industrial dehumidifiers, air movers, moisture meters, thermal imaging cameras, and specialized extraction equipment. Our equipment is regularly maintained and updated to ensure optimal performance.

Costs vary based on the extent of damage, affected areas, and required services. We provide detailed, transparent estimates with no hidden fees. Most insurance policies cover the majority of restoration costs, and we can help you maximize your coverage.

Mold typically grows within 24-48 hours of water exposure in areas with high humidity and poor ventilation. Common causes include slow leaks, inadequate drying, and hidden moisture. Our thorough drying process prevents mold growth.

We can restore many water-damaged items including furniture, electronics, documents, and personal belongings. Our restoration specialists use specialized techniques and equipment to salvage items whenever possible, saving you money on replacements.

Water damage typically refers to damage from internal sources (burst pipes, appliance leaks), while flood damage comes from external sources (storm water, overflowing rivers). Insurance coverage differs between these types, and we can help you understand your policy.

Yes, we provide 24/7 emergency response for water damage, fire damage, and mold emergencies. Our emergency team is always ready to respond quickly to minimize damage and protect your property. Call (818) 836-2210 anytime.

We follow IICRC standards, use certified technicians, conduct quality inspections at each stage, and provide detailed documentation. Our work is backed by warranties, and we maintain ongoing training to stay current with industry best practices.

Look for signs like musty odors, discolored walls or ceilings, warped flooring, or increased humidity. Don't wait - hidden water damage can lead to mold growth and structural issues. Call us immediately for a professional inspection and assessment.

Absolutely. We work directly with your insurance company, provide detailed documentation, help with claim forms, and ensure you receive maximum coverage. Our goal is to make the claims process as smooth as possible for you.

We follow strict safety protocols including proper protective equipment, containment procedures, air quality monitoring, and safe disposal of contaminated materials. Your safety and our team's safety are our top priorities throughout the restoration process.

Yes, we provide written warranties on all our work. Warranties vary by service type but typically cover workmanship and materials. We stand behind our work and will return to address any issues covered under warranty at no additional cost.